Privacy policy

Last updated: 01 February 2026

Curated Studio (“Curated Studio”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or make a purchase from our website (the “Site”), which is operated using Shopify.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our Site, placing an order, creating an account, subscribing to marketing, or contacting us, you acknowledge this Privacy Policy.

1) Definitions

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2) What personal information we collect

Depending on how you interact with our Site, we may collect:

A) Identity & contact details

  • Name
  • Email address
  • Phone number
  • Shipping and billing address

B) Order, account & customer support information

  • Order details, purchase history, returns/exchanges and store credit details
  • Account details (if you create an account)
  • Messages you send us (email, contact forms, or chat if enabled)
  • Any images or content you submit (e.g., reviews/photos if enabled)

C) Payment information

Payments on Shopify are processed by Shopify and/or third-party payment providers. We may receive limited payment information such as:

  • Payment method type
  • Transaction reference/ID
  • Payment status and fraud risk indicators

We do not store full card details.

D) Device, usage & technical data

  • IP address and approximate location (derived from IP)
  • Device identifiers, browser type, operating system
  • Site activity (pages viewed, clicks, time spent, referring URLs)
  • Cookies and similar tracking technologies

E) Marketing preferences

  • Email and/or SMS subscription status
  • Marketing engagement data (opens, clicks, preferences)

3) How we collect personal information

We collect personal information when you:

  • Place an order or attempt to check out
  • Create an account or log in
  • Subscribe to marketing communications
  • Contact us via email, forms, or social media
  • Submit reviews or other content (if enabled)
  • Browse our Site (via cookies and similar technologies)

We may also receive information from Shopify and third-party providers involved in payments, shipping, fraud prevention, analytics, and marketing.

4) Why we collect and use personal information

We collect and use personal information to:

A) Provide products and services

  • Process orders, payments, and fulfilment
  • Deliver products and send shipping or tracking updates
  • Provide customer support and manage returns, exchanges, and store credit
  • Communicate with you about your orders or account

B) Operate and improve the Site

  • Maintain site performance, functionality, and security
  • Conduct analytics, testing, and reporting
  • Improve user experience and product offerings

C) Fraud prevention & security

  • Detect and prevent fraud, chargebacks, unauthorised activity, and misuse
  • Enforce our Terms & Conditions and other policies

D) Marketing & communications (where permitted)

  • Send promotional emails or messages where you have opted in, or where otherwise permitted by law
  • Measure marketing performance and optimise campaigns

E) Legal & compliance

  • Meet legal, taxation, accounting, and regulatory obligations
  • Respond to lawful requests and resolve disputes

5) Shopify platform notice

Our Site is hosted on Shopify, which provides the e-commerce platform that allows us to sell products and services to you.

Your personal information may be processed by Shopify to enable store operations, checkout, payment processing (depending on your selected payment method), analytics, and security features.

6) Cookies, analytics & targeted advertising

We, Shopify, and third-party service providers may use cookies and similar technologies to:

  • Enable essential site functions (cart, checkout, login)
  • Remember preferences and session information
  • Understand how visitors use the Site (analytics)
  • Support advertising and remarketing (where enabled)

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

7) Marketing communications & opt-out

If you subscribe to marketing communications, you can opt out at any time by:

  • Clicking the unsubscribe link in our emails
  • Following opt-out instructions in SMS messages (if applicable)
  • Contacting us at Support@curatedstudio.com.au

Opting out of marketing will not affect essential service messages such as order confirmations and shipping updates.

8) Disclosure of personal information

We may disclose personal information to third parties where necessary to operate our business, including:

  • Shopify (store hosting and e-commerce operations)
  • Payment providers (to process transactions and manage fraud risk)
  • Shipping and logistics partners (to deliver orders)
  • Customer support, analytics, and marketing providers
  • Professional advisers (accountants, lawyers, auditors)
  • Authorities where required or authorised by law

We do not sell personal information.

9) Third-party services and links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and you should review their privacy policies separately.

10) Overseas disclosure

Because we use Shopify and other service providers, personal information may be stored or processed outside Australia (including in countries where Shopify or its partners operate).

We take reasonable steps to ensure overseas recipients handle personal information consistently with the Australian Privacy Principles.

11) Data retention

We retain personal information only for as long as necessary to:

  • Fulfil orders and provide services
  • Maintain business and legal records
  • Prevent fraud and resolve disputes

When no longer required, information is deleted or de-identified where reasonable.

12) Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure, including secure systems and restricted access.

However, no data transmission or storage system is completely secure.

13) Data breaches

If a data breach occurs that is likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the OAIC where required.

14) Access, correction & complaints

You may request access to or correction of personal information we hold about you.

If you have a privacy concern or complaint, please contact us at:

📧 Support@curatedstudio.com.au

We will respond within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

15) Children

Our Site is not directed to children under 16, and we do not knowingly collect personal information from children.

16) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on our Site and apply from the “Last updated” date above.