Terms of service
Effective Date: 01 February 2026
These Terms & Conditions (“Terms”) govern your access to and use of the Curated Studio website (the “Site”) and the purchase of any products from Curated Studio (“we”, “us”, “our”). By browsing the Site, placing an order, or using any of our services, you agree to be bound by these Terms.
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1. About Curated Studio
Curated Studio is an Australian online fashion retailer operating via Shopify.
Customer Support Email:
📧 support@curatedstudio.com.au
We communicate with customers electronically for order confirmations, shipping updates, customer service, and policy-related matters.
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2. Changes to These Terms
We may update these Terms at any time by publishing the revised version on our Site. The Terms in effect at the time you place your order apply to that order.
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3. Website Use & Acceptable Conduct
You must not:
Use the Site for unlawful purposes
Interfere with Site security, performance, or availability
Introduce malware, bots, scrapers, or automated systems
Attempt unauthorised access to systems or data
Abuse promotions, discount codes, or return processes
We reserve the right to restrict access, cancel orders, suspend accounts, or refuse service where misuse, fraud, or abuse is reasonably suspected.
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4. Product Information, Images & Display
4.1 Images & Colour
Product images, videos, and descriptions are for illustrative purposes only. Colours, textures, finishes, and appearance may vary due to lighting, photography, screen settings, and device differences.
4.2 Batch & Manufacturing Variations
Minor variations may occur between production batches, including stitching, colour tone, print placement, fabric texture, or trims. These do not constitute faults.
4.3 Styling Items
Accessories, belts, shoes, jewellery, or props shown in images are not included unless expressly stated.
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5. Sizing, Fit & Measurements
Sizing charts, measurements, and fit notes are provided as general guidance only. Fit varies by design, fabric, stretch, and individual body shape.
Selecting an incorrect size or disliking the fit does not constitute a product fault.
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6. Pricing, Currency & Errors
6.1 Currency
All prices are displayed in Australian Dollars (AUD) unless stated otherwise.
6.2 Price Changes
Prices, promotions, and availability may change at any time prior to purchase. The price shown at checkout is the final price charged.
6.3 Pricing or Listing Errors
If a product is listed incorrectly due to a typographical, system, or supplier error (including price, description, image, or availability), we reserve the right to correct the error, cancel the order, and refund any amount paid.
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7. Orders, Acceptance & Cancellation
7.1 Order Placement
Placing an order constitutes an offer to purchase products.
7.2 Order Acceptance
A binding contract is formed only when we accept your order, usually when the order is dispatched or explicitly confirmed.
7.3 Right to Refuse or Cancel
We may refuse or cancel orders where:
Items are out of stock or oversold
Payment verification fails
Fraud, chargeback risk, or unauthorised payment is suspected
Orders appear to be bulk buying, resale, or promotion abuse
Delivery details are incomplete or unverifiable
There is repeated policy abuse (including excessive returns)
If an order is cancelled after payment, a refund will be issued to the original payment method, subject to Australian Consumer Law (ACL).
7.4 Customer Cancellation Requests
Cancellation requests must be made immediately. Once an order is processed or dispatched, cancellation may not be possible. In such cases, the order may be returned in accordance with our Returns Policy.
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8. Payments & Fraud Prevention
Payments are processed via secure third-party payment providers supported by Shopify. We do not store full card details.
We may conduct verification checks. If verification fails, we may cancel the order and refund amounts paid.
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9. Shipping & Delivery
Shipping costs, dispatch times, and delivery estimates are displayed at checkout and/or in our Shipping Policy.
9.1 Dispatch vs Delivery
Dispatch timeframes are estimates only. Delivery times are controlled by third-party carriers and are not guaranteed.
9.2 Split Shipments
Orders containing multiple items may be shipped in separate parcels.
9.3 Delivery Delays
We are not responsible for delays caused by carriers, customs, weather, peak periods, public holidays, strikes, or events outside our control.
9.4 Address Accuracy
You are responsible for providing accurate delivery details. Re-delivery fees may apply where parcels are returned due to incorrect or incomplete addresses.
9.5 Authority to Leave (ATL)
If you select or accept Authority to Leave, risk passes to you once the carrier marks the parcel as delivered to the nominated address or location, to the extent permitted by law.
9.6 Lost or Damaged Parcels
You must notify us promptly of lost or damaged parcels and provide requested evidence so we can lodge an investigation with the carrier.
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10. Pre-Orders & Backorders
Where pre-orders or backorders are offered:
Dispatch dates are estimates only and may change
Items may ship separately
Cancellation terms are as stated at checkout or in order confirmation
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11. Returns, Store Credit & Refunds
Your rights under the Australian Consumer Law (ACL) apply and cannot be excluded.
11.1 14-Day Change-of-Mind Returns
Eligible items may be returned within 14 days of delivery for store credit only.
Returned items must be:
Unworn, unused, and unwashed
Free from makeup, deodorant, perfume, stains, odours, or pet hair
Returned with original tags attached
Securely packaged
Returns that do not meet these conditions may be refused and returned to you at your cost.
11.2 Store Credit Policy
All change-of-mind returns (including sale items) are issued as store credit only
Store credit is not redeemable for cash
Store credit may have an expiry date stated at issue
11.3 Sale Items
Sale and promotional items are eligible for store credit only if returned within the 14-day window and meeting return conditions.
11.4 Faults, Damage & ACL Remedies
If a product has a major failure under ACL, you are entitled to a full refund, replacement, or compensation for reasonably foreseeable loss.
For minor failures, we may repair, replace, or refund at our discretion.
Evidence (photos, order number, description) may be required, and items may need to be returned for assessment.
11.5 Return Shipping Costs
Return shipping for change-of-mind is at your cost. For verified ACL fault returns, return postage may be covered where required by law.
11.6 Fair Use
We reserve the right to refuse returns or restrict accounts where excessive returns, abuse, or suspicious activity is reasonably identified.
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12. Chargebacks & Payment Disputes
Before initiating a bank or payment-provider dispute, you agree to contact us so we can investigate.
We may provide transaction records, delivery confirmation, communications, and policy acceptance evidence to payment providers.
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13. Reviews & User Content
By submitting reviews, photos, or other content, you confirm you have the right to do so and grant Curated Studio a non-exclusive, royalty-free, worldwide licence to use that content for marketing and promotional purposes.
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14. Intellectual Property
All Site content (text, images, logos, product photography, branding, layout) is owned by or licensed to Curated Studio and protected by intellectual property laws. Unauthorised use is prohibited.
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15. Disclaimers
To the maximum extent permitted by law:
The Site is provided “as is” and “as available”
We do not guarantee uninterrupted or error-free operation
Product suitability, sensitivities, and care compliance are your responsibility
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16. Limitation of Liability
To the maximum extent permitted by law, Curated Studio is not liable for indirect, incidental, special, or consequential losses (including loss of profits, revenue, opportunity, or data).
Where liability cannot be excluded, our liability is limited (at our option) to:
Resupplying the goods; or
Paying the cost of having the goods supplied again
Nothing in these Terms excludes or limits rights you have under the Australian Consumer Law.
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17. Privacy & Marketing
Personal information is handled in accordance with our Privacy Policy.
You may unsubscribe from marketing communications at any time in accordance with Australian spam laws.
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18. Force Majeure
We are not liable for delays or failures caused by events outside our reasonable control, including natural disasters, carrier disruptions, outages, industrial action, or supplier delays.
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19. Governing Law
These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.
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